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Office Hours

Mon - Fri: 7:30am - 5:00pm

Make an Appointment

Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call (407) 321-4230 during regular business hours.

Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.

Follow up appointments may require you to have blood work one week prior to your appointment. Please ensure that you have your blood work orders when scheduling your visit. These should be obtained from the Provider during your last visit.

Please bring your health insurance card and a picture ID to your initial visit, as well as subsequent visits. In addition, please bring:

  • A list of medications you are taking
  • A list of known drug allergies
  • Relevant immunization or medical records

Or request an appointment via our online scheduling tool
Schedule your next visit online.

New Patients

New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

Billing

Unless arrangements have been made in advance, co-payments, co-insurance, and any outstanding balances are expected at the time of service. We accept payment via cash, check, Visa, MasterCard, Discover and American Express. Any check returned from the bank will result in an additional $25.00 charge that will appear on your account. Patients are financially responsible for payment of all services if their insurance company does not pay. Patient accounts not paid promptly are subject to third party collections and/or legal procedures.

If we are not participating providers with your plan, we will provide you with a receipt for you to file with your insurance company.

If your insurance carrier has not responded to a claim within 90 days, we reserve the right to formally transfer all associated liability for the claim to the patient/guarantor. Failure to promptly resolve this balance may result in third party collection and/or legal procedures. Please always notify our office of any change in name, address, phone or insurance information.

Insurance

Prior to your appointment, please check your insurance information so you will be informed about referrals, co-payments, and any deductible required at the time of the visit. We accept Medicare as well as most insurers; however, please review all insurance information with our staff prior to services being rendered. Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.

For your first visit, please bring your insurance card and picture ID, and arrive 30 minutes early to complete the necessary patient information forms, or you may download these forms in advance and bring the completed forms with you. In this case, we will only need you to arrive 15 minutes early for your first appointment.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise. Please note that we have a $25.00 no show fee for missed appointments without at least a 24 hour notification. Contact our office as soon as you know you will not be able to keep your appointment.

Refill Requests

Please ensure that you have all of your prescription refills addressed during your office visit. You should have enough refills to last until your next office visit. Please understand, due to the high volume of faxed and telephoned prescription refill requests, we are unable to accommodate all of the faxed and telephoned requests. If you need 90-day refills to fax/mail out of town, please request this of your Provider. We will be happy to write two refills (one for one month, and the second in 90-day increments to meet the needs of your insurance company). Please bring the prescription request form with you to your visit. The provider will complete the form, and we will fax the form for you prior to your departure. We will also provide you with a faxed confirmation to take with you, so that you are better prepared to answer any issues that may arise with your mail-in pharmacy.

New Prescriptions

New prescriptions will not be called in without an office visit. Clinical guidelines stipulate that we cannot treat patients over the telephone, and calling in a new prescription is considered treatment of a new issue without the provider exam. It is simply not allowed.

Referrals

Please allow five to seven days for referral processing. If you are being referred, please be sure to bring the referral with you when you come for your appointment. If you are requesting a referral to another provider, please know that you must be seen by the provider in order to obtain a referral. Referrals will not be authorized over the telephone.

Test Results

Notification will be made by phone for all test results. Please understand that our staff is not allowed to discuss details of your results with you. If you have additional questions surrounding your test results, please schedule an appointment to review the information with your Provider.

After-Hours & Emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (407) 321-4230 and our answering service will assist you.